Cancellation
We accept cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Quality issues can be returned within 30 days.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Delayed or missing refund (if applicable)
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially credited. Next, contact your bank. It usually takes some processing time for the refund to be credited. If you have completed all the steps and still have not received your refund, please contact us at moved@breezecheer.com.
Customers only need to pay shipping costs once at most (including return); no restocking fee will be charged to consumers for returned products.
If the return is caused by the consumer, the consumer shall bear the shipping costs. The specific costs shall be determined by the courier you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping costs for this reason.